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	<title>Boolean Black Belt-Sourcing/Recruiting &#187; SourceCon</title>
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	<link>http://www.booleanblackbelt.com</link>
	<description>Leveraging LinkedIn, Twitter, Social Media, Resume Databases, and the Internet for Sourcing and Recruiting</description>
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		<title>Creating or Selecting Effective Sourcing Training: SourceCon NYC</title>
		<link>http://www.booleanblackbelt.com/2011/02/creating-or-selecting-effective-sourcing-training-sourcecon-nyc/</link>
		<comments>http://www.booleanblackbelt.com/2011/02/creating-or-selecting-effective-sourcing-training-sourcecon-nyc/#comments</comments>
		<pubDate>Mon, 14 Feb 2011 14:00:32 +0000</pubDate>
		<dc:creator>Glen Cathey</dc:creator>
				<category><![CDATA[SourceCon]]></category>
		<category><![CDATA[Training Sourcers and Recruiters]]></category>
		<category><![CDATA[Fluid Reasoning]]></category>
		<category><![CDATA[Hiring Sourcers]]></category>
		<category><![CDATA[How to Select Sourcing Training]]></category>
		<category><![CDATA[Hypercompetence]]></category>
		<category><![CDATA[Selecting Sourcing Training]]></category>
		<category><![CDATA[Sourcing Art or Science]]></category>
		<category><![CDATA[Sourcing Training]]></category>
		<category><![CDATA[Training Sourcers]]></category>

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		<description><![CDATA[Have you received any formal training on how to source candidates? If yes &#8211; what kind of training was it? What was the format? What was the focus – syntax, techniques, sites? Who delivered it &#8211; a third party trainer or an internal resource? How was the content delivered? Was it effective? Were you tested or certified? [...]]]></description>
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<p><a href="http://en.wikipedia.org/wiki/Confucius"><img class="alignright size-medium wp-image-8261" title="Confucius" src="http://www.booleanblackbelt.com/wp-content/uploads/2011/02/Confucius-163x300.jpg" alt="" width="163" height="300" /></a></p>
<p>Have you received any formal training on how to source candidates?</p>
<p>If yes &#8211; what kind of training was it? What was the format? What was the focus – syntax, techniques, sites? Who delivered it &#8211; a third party trainer or an internal resource? How was the content delivered? Was it effective? Were you tested or certified?</p>
<p>If you&#8217;ve never received any formal training on candidate sourcing &#8211; you&#8217;re not alone. When I asked the SourceCon attendees the aforementioned question during my presentation on the topic of <a title="Here is the session description and a link to the slide deck" href="http://www.sourcecon.com/2011nyc/agenda-at-a-glance/session-descriptions/#session-287" target="_blank">creating or selecting effective sourcing training</a>, by a show of hands, the majority had not received any formal sourcing training.</p>
<p>I&#8217;ve never had any formal sourcing training either &#8211; everything I know I learned the hard way, through trial and error and a simple determination to not fail and to get results.</p>
<p>Although certainly not ideal, figuring out how to do something by yourself isn&#8217;t actually the worst way to learn something. Aristotle (384-322 BC) once mused that &#8220;For the things we have to learn before we can do them, we learn by doing them.&#8221;</p>
<p>Before I delve into the training methods that have the highest amount of knowledge transfer, it is important to take a look at why it tends to be so difficult to effectively train sourcers.<span id="more-8244"></span></p>
<h2>Sourcing: Art or Science?</h2>
<p>There are many who say that sourcing candidates via the phone, Internet, databases, social networks, etc., is an art.</p>
<p>But what exactly is an &#8220;art?&#8221;</p>
<p>The Merriam-Webster dictionary <a class="wp-caption-dd" title="Dictionary definition of &quot;Art&quot;" href="http://www.merriam-webster.com/dictionary/art" target="_blank">defines art</a> as &#8220;skill acquired by experience, study, or observation.&#8221;</p>
<p>I believe that the people who describe sourcing as an &#8220;art&#8221; are those who have a difficult time explaining or transferring their skill (&#8220;art&#8221;) to others. In fact, I&#8217;d argue that you actually can&#8217;t teach &#8220;art.&#8221;</p>
<p>In the other camp, you have folks who call sourcing candidates via the phone, Internet, databases, social networks, etc., a science.</p>
<p>The Merriam-Webster dictionary <a class="wp-caption-dd" title="Dictionary definition of Science" href="http://www.merriam-webster.com/dictionary/science" target="_self">defines science</a> as &#8220;a department of systematized knowledge as an object of study,&#8221; and &#8220;something (as a sport or technique) that may be studied or learned like systematized knowledge,&#8221; as well as &#8220;knowledge or a system of knowledge covering general truths or the operation of general laws especially as obtained and tested through scientific method&#8221;</p>
<p>Do I hear scoffing at the idea that sourcing can be systematized and/or learned via the scientific method?</p>
<p>I hope not.</p>
<p>A system is simply an organized or established procedure, and the <a class="wp-caption-dd" title="Most discovery and learning comes from the scientific method, whether people realize they are formally following the process or not!" href="http://www.merriam-webster.com/dictionary/scientific%2Bmethod" target="_self">scientific method</a> consists of &#8220;principles and procedures for the systematic pursuit of knowledge involving the recognition and formulation of a problem, the collection of data through observation and experiment, and the formulation and testing of hypotheses.&#8221;</p>
<p>No matter how complex a task or process may seem, or how much of an &#8220;art&#8221; sourcing is perceived to be, the reality is that a good percentage of sourcing approaches, techniques and strategies are comprised of simple, definable and teachable elements.</p>
<p>It is extremely difficult, if not impossible to teach a job or function that is not standardized and does not have a defined method for performing the work.</p>
<p>I know for a fact that sourcing, as well as every step of the recruiting life cycle, can be broken down into simple, definable, and teachable elements with a defined method for performing the work.</p>
<p>When it comes to sourcing, what most people refer to as the “art” of sourcing are things they are capable of doing, but they have not broken down their sourcing techniques and strategies into standardized and defined methods, and thus they cannot easily explain or describe how or why they do exactly what they do, nor are they able to effectively teach others how to do it.</p>
<p>These people can show others what they do (i.e., demonstrate their &#8220;art&#8221;), but they are not able to teach others to become as competent as themselves.</p>
<p>Exploring Maslow&#8217;s Four Stages of Learning will shed more light on this issue.</p>
<h2>The Four Stages of Competence</h2>
<p>In psychology, the &#8220;conscious competence&#8221; learning model relates to the psychological states involves in the process of progressing from incompetence to competence in a skill.</p>
<p>Conscious Competence theory is another name for the “<a class="wp-caption-dd" title="The Four Stages of Learning explained in more detail" href="http://en.wikipedia.org/wiki/Four_stages_of_competence" target="_blank">Four Stages of Learning</a>” posited by Abraham Maslow, who believed that people learn in stages, progressing from Stage 1.</p>
<h3>Stage 1 &#8211; Unconscious Incompetence</h3>
<p>The individual neither understands nor knows how to do something, nor recognizes the deficit, nor has a desire to address it.</p>
<h3>Stage 2 &#8211; Conscious Incompetence</h3>
<p>Though the individual does not understand or know how to do something, he or she does recognize the deficit, without yet addressing it.</p>
<h3>Stage 3 &#8211; Conscious Competence</h3>
<p>The individual understands or knows how to do something. However, demonstrating the skill or knowledge requires a great deal of consciousness or concentration.</p>
<h3>Stage 4 &#8211; Unconscious Competence</h3>
<p>The individual has had so much practice with a skill that it becomes &#8220;second nature&#8221; and can be performed easily (often without concentrating too deeply). He or she may or may not be able to teach it to others, depending upon how and when it was learned.</p>
<p>I believe that people who are strong sourcers who cling to the concept of sourcing as an art are Stage 4 Sourcers &#8211; they are unconsciously competent. However, just because you are good at something, it does not automatically enable you to be able to transfer your sourcing ability to others.</p>
<p>Here is a simple example of the combined power and impotence of unconscious competence &#8211; the ability to tie your shoes.</p>
<p>You&#8217;re probably (hopefully) unconsciously competent at tying your shoes &#8211; you can do it quickly and easily without a conscious thought, even without looking. You can probably also tie other people&#8217;s shoes, even though it&#8217;s the opposite direction of how you tie your own shoes. However, have you ever tried to teach someone who does not know how to ties their shoes how to tie their shoes?</p>
<h2>Beyond Unconscious Competence</h2>
<p>David Baume, PhD., theorized that there may be a fifth Stage of Competence, which he called &#8220;reflective competence.&#8221;</p>
<p>&#8220;If unconscious competence is the top level, then how on earth can I teach things I&#8217;m unconsciously competent at? Conscious of my own unconscious competence…looking at my unconscious competence from the outside, digging to find and understand the theories and models and beliefs that clearly, based on looking at what I do, now inform what I do and how I do it. These won&#8217;t be the exact same theories and models and beliefs that I learned consciously and then became unconscious of. They&#8217;ll include new ones, the ones that comprise my particular expertise. And when I&#8217;ve surfaced them, I can talk about them and test them.&#8221; Source:   Ikujiro Nonaka &#8220;A Dynamic Theory of Organizational Knowledge Creation.&#8221; Organization Science 5: 14-37.</p>
<p>I do believe there is a fifth stage of learning/competence &#8211; one I would like to formally name Hypercompetence.</p>
<h3>Stage 5 &#8211; Hypercompetence</h3>
<p>The individual is both aware of and able to deconstruct their own unconscious competence. In doing so, he or she is able to identify the critical aspects of doing something well, can explain how and why those aspects are important to the success of the work, and can develop a standard methodology and process for others to implement as best practices.</p>
<p>Sourcers and recruiters who have achieved Stage 5 Hypercompetence can essentially transform their art into a science. Stage 5 individuals can systematize their job/function and can break effective sourcing down into simple, definable and teachable elements with a defined method for performing the work.</p>
<p>Picking up on my shoe-tying analogy, if you were Stage 5 Hypercompetent at tying shoes, you would be able to break down the process you use when tying your own shoes into the simplest, easiest to understand and follow steps and be able to effectively teach children how to tie their shoes for the first time.</p>
<p>Trust me &#8211; it&#8217;s not easy. <img src='http://www.booleanblackbelt.com/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /> </p>
<h2>What’s the point of training people anyway?</h2>
<p>When I asked the SourceCon audience this question, most people seemed to agree that the point of training was to make people better at something.</p>
<p>Seems obvious, right?</p>
<p>Not so fast. No matter how good the content of any particular training session may be, training doesn&#8217;t automatically make people better at what they do. In fact, the most common forms of training are intrinsically limited in their ability to be effective at achieving the goal of training in the first place.</p>
<p>Here are some of the most common forms of sourcing training available:</p>
<ul>
<li>Webinars</li>
<li>Online Video</li>
<li>DVD’s</li>
<li>Cheatsheets</li>
<li>Interactive Online</li>
<li>Live Classroom/conference</li>
<li>On-the-Job</li>
</ul>
<p>Are all forms of training delivery created equal? The answer is a resounding NO!</p>
<p>Research in occupational training shows that people retain about:</p>
<ul>
<li>10% of what they read</li>
<li>20% of what they hear</li>
<li>30% of what they see</li>
<li>50% of what they hear and use</li>
<li>70% of that they say</li>
<li>90% of what they say and do</li>
</ul>
<p>That means that any training that only involves reading, listening, and watching has about a 30% retention rate, which is a very poor ROI in my opinion.</p>
<p>Even training programs that have the attendees use some of the sourcing tips, tricks, techniques and sites during the training event will only result in about 50% retention.</p>
<p>You can see that to get to the higher retention rates of 70% and 90%, you have to involve people in the training process.</p>
<p>If you&#8217;re confused by the &#8220;what they say&#8221; reference &#8211; think of this as when someone explains the &#8220;how&#8221; and the &#8220;why.&#8221; When you think about it, it&#8217;s not surprising at all that people retain a great deal of things they are being trained on if they are required to do what they&#8217;ve just been taught AND explain the &#8220;how and the why&#8221; at the same time.</p>
<p>Explaining the &#8220;how and the why&#8221; isn&#8217;t very easy for any task, even if you&#8217;re already good at something &#8211; tying shoe laces, double digit subtraction, or sourcing.</p>
<h2>Retention vs. Ability</h2>
<p>While retention of training content is important, it&#8217;s not the ultimate goal.</p>
<p>I&#8217;d argue that the ultimate goal of training is to have attendees gain the ability to do new things, or to do things better.</p>
<p>Simply being able to recall training content does not guarantee ability in practice, nor results.</p>
<p>No matter how knowledgeable a trainer may be, or how solid his/her content is, great training content is worthless if the attendees do not come out of the training with new abilities.</p>
<p>Confucius figured this out over 2,500 years ago when he said, &#8221;Tell me, and I will forget. Show me, and I may remember. Involve me, and I will understand.&#8221;</p>
<p>Regardless of the content and medium, the most critical component of training is <em><strong>involvement</strong></em>. The deeper the involvement, the more likely you will get closer to 70% &#8211; 90% retention rates.</p>
<h2>Verify Ability</h2>
<p>I think a fundamental component to any training session or program is ability verification.</p>
<p>It&#8217;s one thing to test trainees on their ability to recall training content and concepts, and it&#8217;s entirely another to objectively verify their ability to leverage the training content in live exercises.</p>
<p>There are a few certification programs available to sourcers and recruiters on the market today, but I am not aware of any that go beyond testing knowledge retention.</p>
<p>However, there is nothing stopping you from creating your own internal testing and certification program which verifies ability and not just whether or not someone can memorize content.</p>
<p>You can also have fun by creating timed sourcing challenges that are 100% voluntary &#8211; these can be an excellent way to verify interest level and verify ability.</p>
<p>During the SourceCon NYC session, I gave an example sourcing challenge: Find a LinkedIn profile of someone who has Ruby on Rails experience, but does not mention Ruby, Ruby on Rails, or RoR in their profile, and show with a screenshot how you know they have Ruby experience.</p>
<p><a class="wp-caption-dd" title="You can also follow him @jer425 on Twitter" href="http://www.linkedin.com/in/jer425" target="_self">Jeremy Langhans</a> was able to solve that challenge by the end of my session, using only his iPhone (props Jer!). His solution was quite clever &#8211; if he reads this post, perhaps he&#8217;ll comment with how he solved the challenge. <img src='http://www.booleanblackbelt.com/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /> </p>
<p>The great thing about interactive exercises is that they don&#8217;t focus on someone&#8217;s ability to repeat something that someone else showed them &#8211; these kinds of challenges verify a person&#8217;s ability to think creatively and solve a problem and give you insight into their abilities &#8211; far beyond being able to answer a multiple choice or fill-in-the-blank question.</p>
<h2>The Most Effective Form of Training</h2>
<p>The most effective form of training I&#8217;ve ever performed is On-The-Job!</p>
<p>There are many reasons for this, not the least of which come from the embedded benefits of continuous feedback, learning and improvement, and the real-time application of techniques and strategies, as well as real-world verification via results.</p>
<p>The recruiters I&#8217;ve training who have the best sourcing abilities are those with whom I have had the ability to work directly with for months and years on a daily basis.</p>
<p>This should not be surprising, as I (and Confucius) have already determined that involvement is the most critical component to training and learning.</p>
<p>Here&#8217;s a good way to illustrate the effectiveness of various training formats:</p>
<ol>
<li>Non-interactive training of any kind is like trying to learn how to play golf by watching a video</li>
<li>Classroom training is like going to a 3 day golf camp and expecting to be a great golfer</li>
<li>On-The-Job training is like having one of the best golfers in the world coach you every time you play!</li>
</ol>
<h2>Recommendations</h2>
<p>When it comes to creating or selecting effective sourcing training, I have 5 recommendations:</p>
<ol>
<li>Hire right</li>
<li>Do not be dependent upon 3rd party training</li>
<li>Demand more from your training</li>
<li>Implement deliberate practice</li>
<li>Develop a culture of learning and development</li>
</ol>
<h2>Hire Right</h2>
<p>You may be surprised to see me writing about hiring when the article is about effective training.</p>
<p>However, all the best training in the world will be ineffective if you have the wrong people in the sourcing role. If you don&#8217;t hire right, it doesn&#8217;t matter how much excellent training you provide a person.</p>
<p>When it comes to hiring people who will be responsible for sourcing candidates, I think it is critical that you resist valuing any specific educational background, practical skills, specialized knowledge, or work experience. In my personal experience, the people who I have worked with that have developed into the best sourcers and recruiters are people who <em><strong>had no prior sourcing and recruiting experience</strong></em>.</p>
<p>Instead of valuing prior experience, I recommend placing a high value on creativity, critical thinking ability, and problem solving capability – because people can develop specific sourcing capabilities after they are hired.</p>
<p><a class="wp-caption-dd" title="More info on Critical Thinking" href="http://en.wikipedia.org/wiki/Critical_thinking" target="_blank">Critical thinking</a> is an indispensable trait that allows a person to:</p>
<ul>
<li>Recognize problems, to find workable means for meeting those problems</li>
<li>Understand the importance of prioritization and order of precedence in problem solving</li>
<li>Gather and marshal pertinent (relevant) information</li>
<li>Recognize unstated assumptions and values</li>
<li>Comprehend and use language with accuracy, clarity, and discernment</li>
<li>Interpret data, to appraise evidence and evaluate arguments</li>
<li>Recognize the existence (or non-existence) of logical relationships between propositions</li>
<li>Draw warranted conclusions and generalizations</li>
<li>Test the conclusions and generalizations at which one arrives</li>
<li>Reconstruct one&#8217;s patterns of beliefs on the basis of wider experience</li>
<li>Render accurate judgments about specific things and qualities in everyday life</li>
</ul>
<p>If others consider you to be a good sourcer, I&#8217;d be shocked if the list above doesn&#8217;t resonate with you.</p>
<p>Critical thinking is actually perhaps the single most important trait you can hire for, in any role.</p>
<p>In addition to solid critical thinking abilities, seek to hire people who have:</p>
<ul>
<li>The capacity and the desire to learn (not everyone does!)</li>
<li>A questioning nature (the “why,” not just the “how” or “what”)</li>
<li>The right character attributes, such as persistence, work ethic, a dedication to fulfilling commitments, etc.</li>
<li>An interest in games or hobbies that require/involve analytical problem solving ability</li>
<li>Fluid reasoning</li>
</ul>
<p><a class="wp-caption-dd" title="Learn more about Fluid Intelligence and Fluid Reasoning" href="http://en.wikipedia.org/wiki/Fluid_and_crystallized_intelligence" target="_blank">Fluid intelligence or fluid reasoning</a> is a fascinating concept, and is &#8220;the capacity to think logically and solve problems in <strong><em>novel</em></strong> situations, independent of acquired knowledge. It is the ability to analyze <strong><em>novel</em></strong> problems, identify patterns and relationships that underpin these problems and the extrapolation of these using logic.&#8221; In contrast, crystallized intelligence is the ability to use acquired skills, knowledge, and experience.&#8221;</p>
<p>People who will develop into the best sourcers will definitely be those with fluid reasoning capability. The ability to solve problems in novel situations &#8211; those a person has never previously been exposed to and not resembling something formerly known or used &#8211; is essential to a world-class sourcer.</p>
<h2>Do Not be Dependent Upon 3rd Party Training</h2>
<p>I&#8217;m not suggesting you never use independent trainers &#8211; you should always seek out new information from the &#8220;outside world&#8221; and verify your own level of knowledge and ability with others.</p>
<p>However, I am saying quite directly that you should not be <strong><em>dependent</em></strong> upon 3rd party trainers. If you are, you clearly don&#8217;t have your own sourcing thought leadership and ability inside your company, which should be unacceptable.</p>
<p><strong>Demand More From Your Training</strong></p>
<p>Whether you are assessing independent or internal trainers, it is very important that you verify the ability of trainer. Ideally, your trainer should be Stage 5 Hypercompetent.</p>
<p>Many trainers (and not just sourcing trainers) are Stage 3 &#8211; Consciously Competent. They know their subject matter, but it isn&#8217;t second nature to them, and while they can show you sites, tips, and tricks &#8211; they are not actually able to confer ability to others.</p>
<p>Sourcing is truly &#8220;second nature&#8221; to Stage 4 Unconsciously Competent trainers, and like Stage 3 trainers, are able to demonstrate sites, tips and tricks. However, their heightened level of skill does not automatically ensure they are able to teach others to the point where sourcing becomes &#8220;second nature&#8221; to the trainees. <strong><em>Showing is not teaching</em></strong>.</p>
<p>The most effective trainers are Stage 5 &#8211; Hypercompetent. They are able to identify and develop unconscious competence in others by breaking down their unconscious competence (their “art”) into standardized approaches, methodologies and thought processes that others can understand and apply to novel scenarios.</p>
<p>You should demand/implement training that:</p>
<ul>
<li>Goes beyond the &#8220;how to use&#8221; and into &#8220;how to find more of the right people more quickly&#8221;</li>
<li>Goes beyond Boolean syntax, specific sites, tips and tricks and into Talent Mining &#8211; Information Retrieval best practices</li>
<li>Goes beyond the “what” and the “how,” and dives deep into the “why” &#8211; it&#8217;s the difference between being able to repeat a technique vs. being able to explain why you’re doing it and what it will accomplish, and what to do if it doesn’t work!</li>
<li>Emphasizes a standardized critical thought process &#8211; effective sourcing is 95% thought, 5% syntax</li>
<li>Involves verification of knowledge transfer and ability &#8211; if you don’t, you have no way to know if the training was effective or not, nor if you will see any benefit</li>
</ul>
<p><strong>Implement Deliberate Practice</strong></p>
<p>Thomas Edison once said, &#8220;The object of all work is production or accomplishment and to either of these ends there must be forethought, system, planning, intelligence, and honest purpose, as well as perspiration.&#8221;</p>
<p>Learning and abilities gained can be significantly accelerated through what is known as &#8220;deliberate practice.&#8221;</p>
<p>Most people don’t come to work every day specifically to get better at what they do. To become a top performer, you need to set goals that specifically focus on improving your skills and ability.</p>
<p>Deliberate Practice is a system designed specifically to improve skills and ability, and it differs from what most people think of when they hear the word &#8220;practice&#8221; in that it:</p>
<ul>
<li>Improves performance by design</li>
<li>Requires high repetition</li>
<li>Involves continuous feedback</li>
<li>Is mentally challenging, not mindless repetition</li>
<li>Is hard work, targeting what you’re not already good at</li>
<li>Focuses on the process, not the end result</li>
<li>Requires metacognition</li>
</ul>
<p>If you&#8217;re interested in learning more about the concept of deliberate practice, I highly recommend you read <a class="wp-caption-dd" title="Fascinating read!" href="http://www.amazon.com/Talent-Overrated-Separates-World-Class-Performers/dp/1591842247" target="_self">Talent is Overrated</a>, by Geoff Colvin.</p>
<p>The bottom line is that &#8221;natural talent&#8221; (what you’re born with) accounts for perhaps 10% of your skills and abilities, and that the majority of “talent” can be developed through effective training and disciplined deliberate practice.</p>
<h2>Develop a Culture of Learning and Development</h2>
<p>&#8220;If you want one year of prosperity, grow seeds. If you want ten years of prosperity, grow trees. If you want one hundred years of prosperity, grow people.&#8221; – Chinese proverb</p>
<p>A company’s only sustainable competitive advantage is the exceptional people they hire…<strong><em>and develop</em></strong>!</p>
<p>I firmly believe that the most important job a manager has isn’t managing people, it’s <strong><em>developing </em></strong>people.</p>
<p>Effective On-the-Job training requires talented, experienced and capable managers/mentors who are Hypercompetent in their areas of expertise. Without capable mentors, training essentially becomes &#8220;I showed you how, now go do it,&#8221; which is unfortunately all too common.</p>
<p>Develop a culture of learning in your organization and establish your own world-class training program and curriculum. There&#8217;s nothing stopping you from creating your own sourcing center of excellence or special interest groups where like-minded and interested people can get together and push the envelope of sourcing techniques and strategies. You&#8217;ve heard of <a class="wp-caption-dd" title="Never heard of Toastmasters?" href="http://www.toastmasters.org/" target="_self">Toastmasters</a> &#8211; why not SourceMasters?</p>
<p>To learn more about how teaching can and should be considered a central part of any manager&#8217;s jobs, I recommend reading <a class="wp-caption-dd" title="An excellent read!" href="http://www.amazon.com/Toyota-Talent-Developing-Your-People/dp/0071477454" target="_self">Toyota Talent</a> by Jeffrey Liker &amp; David Meier.</p>
<h2>In Summary</h2>
<ul>
<li>The art of sourcing can be systematized, and acquired skills can be transferred to others</li>
<li>Knowing how to do something well doesn&#8217;t automatically confer you the ability to teach it to others</li>
<li>People who have achieved Stage 5 Hypercompetence are best qualified to transfer ability</li>
<li>People learn most effectively by doing, ideally repeatedly with feedback &#8211; not by listening and watching</li>
<li>Effective training requires involvement in which trainees are required to explain and perform what they&#8217;ve been taught</li>
<li>Hire right: the wrong person + the right training = failure</li>
<li>Seek to identify those with strong critical thinking and fluid reasoning ability</li>
<li>Test and certify the ability of your associates &#8211; don&#8217;t settle for the ability to recall training material</li>
<li>Your managers should ideally be your best trainers &#8211; the best managers <strong><em>develop</em></strong> their associates!</li>
<li>Deliberate practice works &#8211; strive to end the day better at what you do when you started the day</li>
<li>Don&#8217;t be dependent on external training</li>
<li>Develop your own culture of learning and development to include sourcing excellence</li>
</ul>
<h2>Slideshare Presentation</h2>
<div style="width:595px" id="__ss_7037808"> <strong style="display:block;margin:12px 0 4px"><a href="http://www.slideshare.net/glencathey/creating-or-selecting-effective-sourcing-training-7037808" title="Creating or Selecting Effective Sourcing Training" target="_blank">Creating or Selecting Effective Sourcing Training</a></strong> <iframe src="http://www.slideshare.net/slideshow/embed_code/7037808" width="595" height="497" frameborder="0" marginwidth="0" marginheight="0" scrolling="no"></iframe>
<div style="padding:5px 0 12px"> View more <a href="http://www.slideshare.net/" target="_blank">presentations</a> from <a href="http://www.slideshare.net/glencathey" target="_blank">Glen Cathey</a> </div>
</p></div>
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		<title>Talent Mining and the Future of Sourcing and Recruiting</title>
		<link>http://www.booleanblackbelt.com/2010/10/talent-mining-and-talent-analytics-sourcecon-2010/</link>
		<comments>http://www.booleanblackbelt.com/2010/10/talent-mining-and-talent-analytics-sourcecon-2010/#comments</comments>
		<pubDate>Mon, 25 Oct 2010 14:00:28 +0000</pubDate>
		<dc:creator>Glen Cathey</dc:creator>
				<category><![CDATA[Analytics]]></category>
		<category><![CDATA[SourceCon]]></category>
		<category><![CDATA[Talent Intelligence]]></category>
		<category><![CDATA[Talent Mining]]></category>
		<category><![CDATA[Talent Warehouse]]></category>
		<category><![CDATA[Future of Recruiting]]></category>
		<category><![CDATA[Glen Cathey]]></category>
		<category><![CDATA[Human Capital Analytics]]></category>
		<category><![CDATA[Human Capital Data]]></category>
		<category><![CDATA[information retrieval]]></category>
		<category><![CDATA[Sourcing]]></category>
		<category><![CDATA[Talent Analytics]]></category>
		<category><![CDATA[Talent Data]]></category>
		<category><![CDATA[talent discovery]]></category>
		<category><![CDATA[The Future of Sourcing]]></category>

		<guid isPermaLink="false">http://www.booleanblackbelt.com/?p=6928</guid>
		<description><![CDATA[Many people equate sourcing candidates with simply creating and running Boolean search strings. In my opinion and experience, Boolean search neither adequately describes nor gives proper credit to what sourcers and recruiters are really doing when they leverage the Internet, resume databases, ATS/CRM applications and social networking sites such as LinkedIn to find candidates, and [...]]]></description>
			<content:encoded><![CDATA[<div class="tweetmeme_button" style="float: left; margin-right: 10px;">
			<a href="http://api.tweetmeme.com/share?url=http%3A%2F%2Fwww.booleanblackbelt.com%2F2010%2F10%2Ftalent-mining-and-talent-analytics-sourcecon-2010%2F"><br />
				<img src="http://api.tweetmeme.com/imagebutton.gif?url=http%3A%2F%2Fwww.booleanblackbelt.com%2F2010%2F10%2Ftalent-mining-and-talent-analytics-sourcecon-2010%2F&amp;source=GlenCathey&amp;style=compact&amp;b=2" height="61" width="50" /><br />
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<p><a href="http://www.booleanblackbelt.com/wp-content/uploads/2010/10/Seeing-reality-through-the-code1.jpg"><img class="alignright size-medium wp-image-7294" title="Seeing reality through the code" src="http://www.booleanblackbelt.com/wp-content/uploads/2010/10/Seeing-reality-through-the-code1-300x222.jpg" alt="" width="210" height="155" /></a>Many people equate sourcing candidates with simply creating and running Boolean search strings.</p>
<p>In my opinion and experience, Boolean search neither adequately describes nor gives proper credit to what sourcers and recruiters are really doing when they leverage the Internet, resume databases, ATS/CRM applications and social networking sites such as LinkedIn to find candidates, and to what some very talented and highly skilled professionals are able to accomplish with human capital data.</p>
<p>I had the distinct honor of delivering the keynote presentation at <a title="You can access the presentations and video footage here" href="http://www.sourcecon.com/2010dc/agenda-at-a-glance/" target="_self">SourceCon 2010</a> which was held at the International Spy Museum in Washington, DC. I spoke about a specialized form of information retrieval and text/data mining which I call talent mining, defined as querying and analyzing human capital data for talent discovery, identification, and ultimately acquisition.</p>
<p>At the strategic level, talent mining is the process of transforming human capital data into an informational and competitive advantage &#8211; much more than simply writing Boolean search strings.<span id="more-6928"></span></p>
<p>Companies have been leveraging financial, product, customer, marketing and many other types of data for decades now, building data warehouses and using business intelligence solutions and analytics to make better, fact-based decisions.  I believe that we are just beginning to enter an age in which companies will start to understand and appreciate the power of leveraging human capital data to predictively identify more qualified candidates, make better hiring decisions, and make them faster and more efficiently than previously thought possible.</p>
<p>My vision and prediction of the next frontier in human capital and talent analytics involves companies building talent warehouses and specialized talent intelligence solutions that will enable them to quickly and predictively discover, identify and acquire top talent. While this may be many years off for most companies, it is quite possible to more effectively leverage the vast amount of human capital data available to just about everyone today. During my keynote, I detailed the 5 levels of talent mining, the specific advantages that talent mining affords over any other method of talent discovery and identification, and a glimpse into the future of sourcing and talent acquisition.</p>
<p>Below you can view the expanded version of the slide deck I used for the presentation, and you can <a class="wp-caption-dd" title="Watch me speak to the slide deck on the 5 Levels of Talent Mining" href="http://www.sourcecon.com/2010dc/session-descriptions/#video-189" target="_self">view the video here</a>. Enjoy!</p>
<div id="__ss_5325486" style="width: 425px;"><strong><a title="The 5 Levels of Talent Mining from SourceCon 2010 DC" href="http://www.slideshare.net/glencathey/source-con-talent-mining-12-no-video">The 5 Levels of Talent Mining from SourceCon 2010 DC</a></strong><object id="__sse5325486" classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="425" height="355" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="allowFullScreen" value="true" /><param name="allowScriptAccess" value="always" /><param name="src" value="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=sourcecontalentmining1-2novideo-100930121448-phpapp01&amp;stripped_title=source-con-talent-mining-12-no-video&amp;userName=glencathey" /><param name="name" value="__sse5325486" /><param name="allowfullscreen" value="true" /><embed id="__sse5325486" type="application/x-shockwave-flash" width="425" height="355" src="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=sourcecontalentmining1-2novideo-100930121448-phpapp01&amp;stripped_title=source-con-talent-mining-12-no-video&amp;userName=glencathey" name="__sse5325486" allowscriptaccess="always" allowfullscreen="true"></embed></object>
<p> </p>
<div style="padding:5px 0 12px">View more <a href="http://www.slideshare.net/">presentations</a> from <a href="http://www.slideshare.net/glencathey">Glen Cathey</a>.</div>
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		<title>The State of Candidate Sourcing &#8211; SourceCon 2010 DC</title>
		<link>http://www.booleanblackbelt.com/2010/10/the-state-of-candidate-sourcing-sourcecon-2010-dc/</link>
		<comments>http://www.booleanblackbelt.com/2010/10/the-state-of-candidate-sourcing-sourcecon-2010-dc/#comments</comments>
		<pubDate>Mon, 18 Oct 2010 14:00:31 +0000</pubDate>
		<dc:creator>Glen Cathey</dc:creator>
				<category><![CDATA[SourceCon]]></category>
		<category><![CDATA[Candidate Sourcing]]></category>
		<category><![CDATA[Mike Notaro]]></category>

		<guid isPermaLink="false">http://www.booleanblackbelt.com/?p=7204</guid>
		<description><![CDATA[Did you attend the SourceCon event in D.C. at the International Spy Museum online? Did you watch it via live stream? Did you miss it altogether? Whether you attended or viewed SourceCon 2010 or not, I&#8217;d like to share with you my reflections on the event, including: An observation and a question about social recruiting [...]]]></description>
			<content:encoded><![CDATA[<div class="tweetmeme_button" style="float: left; margin-right: 10px;">
			<a href="http://api.tweetmeme.com/share?url=http%3A%2F%2Fwww.booleanblackbelt.com%2F2010%2F10%2Fthe-state-of-candidate-sourcing-sourcecon-2010-dc%2F"><br />
				<img src="http://api.tweetmeme.com/imagebutton.gif?url=http%3A%2F%2Fwww.booleanblackbelt.com%2F2010%2F10%2Fthe-state-of-candidate-sourcing-sourcecon-2010-dc%2F&amp;source=GlenCathey&amp;style=compact&amp;b=2" height="61" width="50" /><br />
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<p><img class="alignright size-full wp-image-7248" title="SourceCon_Logo" src="http://www.booleanblackbelt.com/wp-content/uploads/2010/10/SourceCon_Logo.png" alt="SourceCon_Logo" width="71" height="66" />Did you attend the <a class="wp-caption-dd" title="Watch the sessions and download the slide decks here" href="http://www.sourcecon.com/2010dc/agenda-at-a-glance/" target="_self">SourceCon event in D.C. at the International Spy Museum</a> online? Did you watch it via live stream? Did you miss it altogether?</p>
<p>Whether you attended or viewed SourceCon 2010 or not, I&#8217;d like to share with you my reflections on the event, including:</p>
<ul>
<li>An observation and a question about social recruiting vs. sourcing</li>
<li>The fact that sourcing does not just mean using the Internet</li>
<li>Mike Notaro has raised the bar for conference knowledge sharing</li>
<li>An open call to talented sourcers all over the world</li>
</ul>
<p><span id="more-7204"></span></p>
<h2>Is Social Recruiting Sexier than Sourcing?</h2>
<p>In the weeks preceding the <a class="wp-caption-dd" title="Here's the agenda for the Social Recruiting Summit" href="http://socialrecruitingsummit.com/sea2010/agenda/session-descriptions/" target="_self">Social Recruiting Summit at Microsoft in Seattle</a>, I noticed there was quite a strong online buzz surrounding the event, which took place on September 13th. SourceCon kicked off on September 28th, and if I had to hazard an estimate, I&#8217;d say the &#8220;buzzometer&#8221; reading for SourceCon was no more than 50% of what it was for the Social Recruiting Summit. I also believe the attendance for the Social Recruiting Summit event was stronger than SourceCon&#8217;s. Does anyone have the stats?</p>
<p>I&#8217;m not sure if this is because the Social Recruiting Summit stole SourceCon&#8217;s thunder by being the first of the 2 events in the same month, the fact that the SRS event was being held at Microsoft (okay, I wanted to be there), or if &#8220;social recruiting&#8221; is simply sexier than sourcing now.</p>
<p>I think it was likely a combination of all three factors.</p>
<p>What&#8217;s your take?</p>
<h2>Women are Excellent Codebreakers</h2>
<p>Washington D.C. is a cool place. I was happy to return to my old stomping ground, as I was born in Maryland and lived there and in Northern Virginia for 34 years of my life. It&#8217;s where I stumbled into recruiting (what sourcer or recruiter didn&#8217;t stumble into their profession?).</p>
<p>Despite living within 20 miles of D.C for the vast majority of my life, I had never been to the International Spy Museum, which is where the SourceCon event was held. I did not know what to expect, and given that I am somewhat of a skeptic when it comes to all things, I was prepared to be underwhelmed.</p>
<p>At the end of day one I took the tour of the museum, and not only was it was fascinating, it was impressive. If you&#8217;re in D.C., I do recommend you take a tour. If all you know about spying is from what you&#8217;ve seen on television and in the movies, prepare to be amazed at some of the things that have taken place in the name of espionage, which can only leave you wondering what you&#8217;ll never know about what&#8217;s taking place right now to protect your safety.</p>
<p>Of particular interest was one display focused on the German <a class="wp-caption-dd" title="Learn more about these devices" href="http://en.wikipedia.org/wiki/Enigma_machine" target="_self">Enigma machine</a> &#8211;  I read that at one point the Allied forces employed over 12,000 people in codebreaking efforts (including the infamous and supposedly unbreakable Enigma cipher), of whom over <a class="wp-caption-dd" title="Learn more about the codebreaking efforts" href="http://en.wikipedia.org/wiki/Bletchley_Park" target="_self">80% were women</a>. Cool!</p>
<p>Given that statistic (and the photo below), it appears we need more sourcing representation of the non-male persuasion at these events. <img src='http://www.booleanblackbelt.com/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' />  To her credit, <a class="wp-caption-dd" title="The Research Goddess herself!" href="http://www.researchgoddess.com/" target="_self">Amybeth</a> took this shot (thanks for hanging with the XY&#8217;s!).</p>
<p><a href="http://www.facebook.com/pages/New-York-NY/Sourcecon/167848478535?v=wall#!/photo.php?fbid=445590133535&amp;set=a.445590128535.220636.167848478535"><img class="alignnone size-full wp-image-7211" title="SourceCon &quot;After Dark&quot; Late Night Hacking and Brainstorming" src="http://www.booleanblackbelt.com/wp-content/uploads/2010/10/SourceCon_After_Dark_Late_Night_Hacking.png" alt="SourceCon_After_Dark_Late_Night_Hacking" width="570" height="306" /></a></p>
<h2>Sourcing is More than just Internet Search</h2>
<p>Having attended 3 SourceCon events, I would have to say the majority of the sourcing content focuses heavily on Internet sourcing. By Internet sourcing I mean using Internet search engines to find resumes, names, leads, etc.</p>
<p>Am I the only person thrown by this?</p>
<p>I&#8217;m no stranger to using Internet search engines to find people and information, but I&#8217;ve been spoiled my entire (nearly 14 year) career by having access to highly searchable and well populated resume databases, both internal and external. When I need to find people with specific skills and experience, I don&#8217;t go to the Internet first &#8211; I go to the deepest, most structured data I have access to, and for good reason (see my <a class="wp-caption-dd" title="I'll tell you exactly why you should use deep and structured human capital data first before going to shallow and unstructured data" href="http://www.sourcecon.com/2010dc/session-descriptions/#video-189" target="_self">keynote</a>).</p>
<p>I can&#8217;t be the only person with access to highly searchable and structured data, can I?</p>
<p>Don&#8217;t other people want to hear more about searching resume databases? Or is it that people assume searching resume databases is easy? News Flash: Just because you can find some resumes doesn&#8217;t mean you&#8217;re finding the best people, let alone all of the people you actually have access to. In fact, the dirty little secret is that a large chunk of the available search results of every database, social network and the Internet is never actually found. Contemplate.</p>
<p>Speaking of social networks, what about sourcing LinkedIn or Twitter? Both are highly searchable, although not necessarily deep in data, and LinkedIn is particularly well structured (current title, current employer, school, industry, etc.).</p>
<p>One logical explanation for the strong focus on Internet sourcing is that we all have access to the Internet, so at the very least, it&#8217;s a common playing ground. But so is LinkedIn, and so is Twitter. Also, I&#8217;m pretty sure a good number of people attending the SourceCon events likely have access to at least one of the &#8220;Big 3&#8243; job board resume databases (Monster, Dice, and Careerbuilder).</p>
<p>On the non-Internet sourcing front, I was particularly pleased to see Maureen Sharib present on phone sourcing (great video demonstration and nice to finally meet you!), and we could all benefit from more phone sourcing content at future SourceCon events.</p>
<h2>Mike Notaro Set the Bar for Sharing</h2>
<p><a class="wp-caption-dd" title="Mike Notaro's blog" href="http://sourcing.feedthebeagle.com/" target="_self">Mike</a> presented on the topic of automation and shocked most of the audience with the <a class="wp-caption-dd" title="Watch Mike's session and see his slide deck here" href="http://www.sourcecon.com/2010dc/session-descriptions/#session-204" target="_self">depth of his content</a>. I love the fact that he titled his session &#8220;Automation 101&#8243; &#8211; I think most people would have called it &#8220;Automation 401.&#8221; <img src='http://www.booleanblackbelt.com/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /> </p>
<p>What really struck me was the fact that he took the time to prepare a veritable <a class="wp-caption-dd" title="Get the goods here! Thanks Mike!" href="http://drop.io/sourcecon10" target="_self">portfolio of sourcing resources</a> for people to download via <a class="wp-caption-dd" title="Too cool - store and send large files securely, for FREE" href="http://drop.io/" target="_self">drop.io</a>, including pre-configured <a class="wp-caption-dd" title="Don't know about Yahoo pipes?" href="http://pipes.yahoo.com/pipes/" target="_self">Yahoo Pipes</a>, Google Docs and a Tweet scheduler to learn from, modify and experiment with. At the end of his slide deck he also has extensive how-to documentation that anyone can follow.</p>
<p>On behalf of the sourcing community, thank you for not only sharing your knowledge, but also for taking the time and effort to create such extensive downloadable content for everyone to use!</p>
<h2><a class="wp-caption-dd" title="Come out, come out, wherever you are!" href="http://en.wikipedia.org/wiki/Olly_olly_oxen_free" target="_self">Olly Olly Oxen Free</a></h2>
<p>For the majority of my recruiting career, I&#8217;ve had my head down simply getting stuff done.</p>
<p>Using a classic pre-1980&#8242;s black and white <a class="wp-caption-dd" title="For the uninitiated" href="http://en.wikipedia.org/wiki/Martial_arts_film" target="_self">kung fu movie</a> analogy, I was the guy who was raised in an secluded mountain top dojo who spent his entire life training, learning, practicing, sparring and fighting, totally unaware of the outside world. As someone who&#8217;s self-taught and who has worked at the same company for nearly 14 years, I quite literally had no idea there were other people out there who were as passionate about sourcing as I was.</p>
<p>Back in 2007 I stumbled, completely by accident, across something online mysteriously referencing &#8220;SourceCon.&#8221; Unfortunately, I found out about it too late to attend. However, I was intrigued that there was an event solely focused on talent discovery and identification &#8211; I made it a point to keep an eye out for the next one.</p>
<p>As <a style="font-size: 11px; line-height: 17px; padding-top: 0px; padding-right: 4px; padding-bottom: 5px; padding-left: 4px; margin: 0px;" title="Eric Jaquith did an excellent job as the SourceCon MC" href="http://www.linkedin.com/in/jaquith" target="_self">MC Jaquith</a> noted to the SourceCon audience in DC, I attended the 2nd SourceCon event in ATL in total stealth mode. Some would say I was a &#8220;lurker.&#8221; Honestly, I had no idea what to expect, and I didn&#8217;t know anyone &#8211; I was there to check out the scene and see what these people knew in comparison to what I knew.</p>
<p>In less than 2 months after that event, I started blogging in October 2008.  Since then, I&#8217;ve delivered 2 SourceCon keynotes in 1 year.</p>
<p>The moral of this story is that I <strong><em>know</em></strong> there are many talented people out there who are passionate about the sourcing process and the various techniques, methods, strategies and technologies associated with sourcing candidates, who are doing great things in the talent discovery and identification space, who are at their desks with their heads down just getting their jobs done and making things happen for their employer. If you know someone who fits this description, encourage them to attend SourceCon events!</p>
<p>The global sourcing community can benefit from these people &#8211; fresh ideas, experience and perspective. And if <strong><em>you</em></strong> happen to be of those people I just described, lurking on my blog (yes, I know you&#8217;re out there &#8211; it&#8217;s all good!) and watching SourceCon events online, come to the next SourceCon in New York city on February 8th and 9th.</p>
<p>If you know a thing or two and have knowledge to share, you just might find yourself presenting on the SourceCon stage at some point, enriching the International sourcing community!</p>
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		<title>Curious About My SourceCon Keynote?</title>
		<link>http://www.booleanblackbelt.com/2010/03/curious-about-my-sourcecon-keynote/</link>
		<comments>http://www.booleanblackbelt.com/2010/03/curious-about-my-sourcecon-keynote/#comments</comments>
		<pubDate>Mon, 08 Mar 2010 16:00:41 +0000</pubDate>
		<dc:creator>Glen Cathey</dc:creator>
				<category><![CDATA[Artificial Intelligence Matching]]></category>
		<category><![CDATA[Recruiting Technology]]></category>
		<category><![CDATA[Resume Sourcing]]></category>
		<category><![CDATA[SourceCon]]></category>
		<category><![CDATA[Sourcing Automation]]></category>
		<category><![CDATA[Artificial Intelligence]]></category>
		<category><![CDATA[Semantic Search]]></category>
		<category><![CDATA[Sourcing]]></category>

		<guid isPermaLink="false">http://www.booleanblackbelt.com/?p=5056</guid>
		<description><![CDATA[Are you attending or thinking about attending SourceCon 2010 in San Diego in March? I am going to be the keynote speaker for the event, and I will be presenting on Artificial Intelligence vs. Human Cognition when it comes to sourcing and matching resumes. If you’re curious to know what kinds of things I’ll be [...]]]></description>
			<content:encoded><![CDATA[<div class="tweetmeme_button" style="float: left; margin-right: 10px;">
			<a href="http://api.tweetmeme.com/share?url=http%3A%2F%2Fwww.booleanblackbelt.com%2F2010%2F03%2Fcurious-about-my-sourcecon-keynote%2F"><br />
				<img src="http://api.tweetmeme.com/imagebutton.gif?url=http%3A%2F%2Fwww.booleanblackbelt.com%2F2010%2F03%2Fcurious-about-my-sourcecon-keynote%2F&amp;source=GlenCathey&amp;style=compact&amp;b=2" height="61" width="50" /><br />
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<p><img class="alignright size-full wp-image-5060" title="SourceCon2010_GlenCathey_250x250" src="http://www.booleanblackbelt.com/wp-content/uploads/2010/03/SourceCon2010_GlenCathey_250x250.gif" alt="SourceCon2010_GlenCathey_250x250" width="250" height="250" />Are you attending or thinking about attending SourceCon 2010 in San Diego in March?</p>
<p>I am going to be the keynote speaker for the event, and I will be presenting on Artificial Intelligence vs. Human Cognition when it comes to sourcing and matching resumes.</p>
<p>If you’re curious to know what kinds of things I’ll be addressing during the session, here is a sneak peek:</p>
<ol>
<li>The intrinsic and often overlooked challenges associated with sourcing resumes</li>
<li>What artificially intelligent semantic search and match applications claim to do and how they actually work</li>
<li>The limits of artificial intelligence</li>
<li>What people can do that semantic search applications cannot</li>
<li>The 5 levels of semantic search</li>
<li>The 5 levels of secondary/e-sourcing</li>
<li>What I believe would be the ideal candidate sourcing/talent identification solution<span id="more-5056"></span></li>
</ol>
<p>If you’ve ever wondered about the fantastic claims that some of the semantic search application vendors on the market make as to how their solution can mimic a senior recruiter when finding candidates, then you will be very interested in hearing what I have to say about the reality of what they can do.</p>
<p>If you’re a sourcer and you’re concerned that your role/position might eventually be replaced by sourcing software, you will be encouraged by my analysis and supporting arguments that explain why the abilities of creative and investigative sourcers will always be in demand – tomorrow and 50 years from now.</p>
<p>I hope you will be able to attend SourceCon 2010 – I know I’m looking forward to it!</p>
<p>If you&#8217;re unable to attend, the good news is that the presentations will likely be streamed. Additionally, I plan on posting my expanded slide deck, including all talking points &#8211; so you won&#8217;t be stuck staring at some pretty pictures wondering what the heck I talked about. <img src='http://www.booleanblackbelt.com/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /> </p>
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